Hectiza & Co – Terms & Conditions
Last Updated: 11 Nov 2025
1. General Use
2. Product Information
3. Orders & Payments
– All orders must be paid in full at the time of purchase.
– We accept major payment methods available on our website.
– Orders may be cancelled if payment is declined, incomplete, or suspected of fraud.
4. Shipping & Delivery
– We ship globally, including express options.
– Delivery times vary by country, customs, or courier delays.
– Customers must provide accurate delivery information.
– Hectiza & Co is not liable for lost or stolen packages after delivery confirmation.
5. Returns & Exchanges
– All sales are final unless specified otherwise.
– Exchanges allowed within 7 days if unused, unwashed, and with original tags.
– Custom or personalized items cannot be returned or exchanged.
– Return shipping costs are the customer’s responsibility.
6. Custom Orders
– Custom items require full or partial advance payment.
– Production timelines vary.
– Once production begins, orders cannot be cancelled or changed.
7. Intellectual Property
All designs, photos, logos, and content are property of Hectiza & Co. Unauthorized use is prohibited.
8. Privacy & Data Protection
Customer data is used only for order processing and communication. We do not sell your information.
9. Limitation of Liability
Hectiza & Co is not responsible for courier delays, misuse damages, or digital errors.
10. Governing Law
These terms follow Canadian law and disputes fall under Canadian jurisdiction.